Shipping Policy

Last Updated: August 31, 2026

At Veyelle Shop, we’re committed to making your shopping experience as smooth and enjoyable as possible. Please review the information below regarding our shipping process.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders may take additional time to process during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Times

Because our products are sourced from different fulfillment partners, delivery times may vary depending on your location and the item ordered.

Estimated delivery time:

• Standard Shipping: 7–20 business days

• International Orders: 10–30 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, weather, carrier delays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, Veyelle Shop may offer promotional free shipping on selected products or orders.

4. Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please don't worry. International shipments may occasionally have limited tracking updates while moving between countries or through customs.

5. Customs & Import Duties

For international orders, your package may be subject to customs fees, import duties, taxes, or other charges imposed by your country.

Any customs duties or taxes charged by the destination country are the responsibility of the customer.

Veyelle Shop is not responsible for delays caused by customs clearance.

6. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the information before your order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

Veyelle Shop is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, or your local delivery carrier.

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package/product so we can review the situation.

Veyelle Shop is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

8. Delayed Orders

While we work with our fulfillment and shipping partners to ensure orders arrive as quickly as possible, delivery delays can occasionally occur.

If your order has exceeded the estimated delivery window, please contact our customer support team so we can help investigate the shipment.

9. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability, fulfillment location, and supplier.

You may therefore receive multiple packages for a single order. You will not be charged additional shipping fees simply because your order arrives in separate packages, unless otherwise stated at checkout.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Thank you for shopping with Veyelle Shop.
We appreciate your trust and look forward to serving you.